Doctor shows information on blackboard: faq
  • PAYMENT OPTIONS
  • SHIPPING OPTIONS
  • DOCTOR PATIENT INFORMATION
  • HORMONE REPLACEMENT THERAPY
  • INFORMATION ABOUT COMPOUNDING

What is your refund and return policy?

We do our best to provide up to date product information and ingredient lists on all products sold on this website. Generally there is a 20% restocking fee for returned items. Special Order or Closeout items are not eligible for return. If you are unhappy with an item and would like to return it please contact us at 1-816-343-4768 or using the Contact link on this website. Refunds are issued to the original method of payment.

What payment options does Newday Drugstore accept?

Newday Drugstore® accepts PayPal Payment, Bank to Bank, Walmart, Money Gram and Ria money transfers for orders placed on our website. Please note that items marked SPECIAL ORDER are cannot be returned/cancelled once your order has been placed.

Newday Drugstore® accepts the following over the phone:

  • PayPal, Cashapp, Venmo, Bitcoin.

PLEASE NOTE that if your Shipping Address and Billing Address are different it will delay your order as we carefully review and verify that information. To expedite that review process please provide a good phone number so that we may get in touch with you if needed (as a fraud preventative measure).

What is your Shipping Policy?

***As of April 1, 2020 we are experiencing an increased demand for some items while also limiting contact within our staff to keep our pharmacy open to serve our customer’s needs. As a result some items are experiencing 18-24 hours delays before shipment. If you need a specific ship date for an item or for more information on when an order will ship please call us at 1-816-343-4768. ***

All orders placed and paid for on our website are fulfilled as soon as possible (within 24-48 business hours). Orders for more than 3 of the same regularly stocked item will be sent once all items are available (up to 2 days in the USA and Canada, 4-5 days worldwide).

Items marked as “Special Order” in the item description can take 1 – 2 days before shipping since they do have to be ordered. If you want to see if something can ship same day please call us.

PLEASE NOTE that if your Shipping Address and Billing Address are different it will delay your order as we carefully review and verify that information. To expedite that review process please provide a good phone number so that we may get in touch with you if needed (as a fraud preventative measure).

For questions about shipping times on prescription items please call us at 1-816-343-4768

What shipping charges will be applied?

USPS (Alabama Customers Only): $7.00 (Standard US Mail)

FedEx Ground: $12.00 (Allow up to 3-5 business days* for delivery)

FedEx 2nd Day Air: $18.00 (Guaranteed 2 business days* for delivery)

FedEx Standard Overnight with Ice: $30.00 (Guaranteed delivery the following business day* in most areas. Required for all heat-sensitive orders.)

FedEx Priority Overnight: $30.00 (Guaranteed delivery the following business day* in most areas)

*business day = Monday through Friday (does not include Saturday, Sunday or holidays)

Large orders are subject to actual shipping costs, which are determined by size and weight.

Shipping to Hawaii and Alaska may require additional shipping charges.

Saturday Delivery is available for an additional $20 for Priority Overnight orders, subject to availability.

Orders shipped to Alabama customers with a value of $100 or more are shipped using FedEx for $12 for tracking information and insurance reasons.

International Shipping may be available depending on your location: Contact Us for pricing and service availability. If an international order is placed on our website you will pay an initial $40 international shipping deposit. The balance of shipping costs is due before your order is shipped. You will be sent an email with shipping options which can be paid by an online invoice which can be paid with a credit card. If your shipping cost is less than $40 a credit will be issued to you.

What is our Privacy Policy?

When an order is placed on our website we collect only necessary information to process and ship the order (name, shipping and billing address, contact information). Your payment information is not stored or accessible by our employees.

Since we are a licensed pharmacy we do have a Notice of Privacy Practices as required by HIPAA that can be viewed here. All orders processed by us (placed on website, over the phone or in our store) adhere to that policy.